Description
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
Highlights of the HPE Foundation Care 24x7 Service Extended service agreement 3 years On-Site
- Make one call to access global support specialists
- Resolve issues quickly with alerts and access to actionable information
- Use the unique combination of automated support and HPE expertise
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Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors. -
Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch. -
Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours. -
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth. -
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website. -
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Specifications
Summary
- Product Description
- HPE Foundation Care 24x7 Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 3 years , Product info support - web knowledge base access - 3 years , New releases update - 3 years
