Description
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
Features
Choice of service levels to meet specific business needs.
- Fast, qualified response increasing uptime and maximising performance.
- Purchasing HP Care Pack service with HP product reduces total cost of ownership.
- HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.
Highlights of the HPE 5 Year Next Business Day ML110 Gen9 FC Service
- Escalation management
- HPE electronic remote support solution
- Access to electronic support information and services
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Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors. -
Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch. -
Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours. -
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth. -
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website. -
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 5 years , New releases update - 5 years , Product info support - web knowledge base access - 5 years
