Description
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
Highlights of the HP Care Pack 6 Hour Call To Repair HW Support Extended Service Agreement 3 Years On-Site
- Choice of service levels to meet specific business needs
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Remote problem diagnosis and support
This HP service uses electronic remote support tools to isolate your problem and facilitate resolution. -
Onsite hardware support
For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. -
Commitment to short-time repair
HP commits to correcting hardware malfunctions promptly after your initial call to the HP Response Center.
Specifications
Summary
- Product Description
- HPE 6-Hour Call-To-Repair Hardware Support - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
Detailed Specification
General
- Service Included
- Parts
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
Details
- Service & Support
- Extended service agreement - parts - 3 years - on-site - response time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday , Extended service agreement - parts - 3 years - on-site - response time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday , Technical support - remote monitoring - 3 years
